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Frequently Asked Questions – TimberLooms
Handmade Wooden Décor & Carvings UK
Welcome to the TimberLooms FAQ page. Below you’ll find answers to common questions about our handcrafted wooden décor, artisan carvings, delivery, returns, and product care.
If you need further assistance, please contact us — we’re happy to help.
About Our Handmade Wooden Products
Yes. All TimberLooms wooden décor and carvings are handcrafted by skilled artisans. Each piece is individually carved, shaped, and finished by hand, making every item unique.
Because we use natural wood, variations in grain, tone, and texture are part of the authentic handmade character.
Many of our carvings are made from high-quality Suar wood, Teak, Jempinis and other durable hardwoods. Product descriptions specify the exact material used.
Suar wood is known for its strength, beautiful grain patterns, and suitability for detailed hand carving.
As a seller of handmade wooden décor in the UK, TimberLooms ensures photography reflects the product accurately. However, due to:
- Natural wood grain variations
- Hand-finishing techniques
- Screen display differences
No two pieces are identical — and that’s part of their charm.
Our wooden ornaments and carvings are decorative items only. They are not toys and should be kept out of reach of small children.
Unless stated otherwise, our wooden décor is recommended for indoor use. Outdoor exposure may cause natural wood to age, crack, or fade over time unless properly sealed and maintained.
Ordering Wooden Gifts Online UK
Simply:
- Browse our collection
- Add your chosen item to cart
- Proceed to secure checkout
- Receive order confirmation via email
TimberLooms makes buying wooden carvings online in the UK simple and secure.
We accept secure online payments via:
- Debit & Credit Cards
- Stripe
- PayPal
- Google Pay
- Link
All transactions are encrypted and processed securely.
Yes, TimberLooms may accept custom carving requests depending on design complexity and availability.
Please contact us with your requirements, dimensions, and delivery deadline.
Note: Custom-made wooden items are non-refundable unless faulty.
UK & International Shipping
For UK customers:
- Processing time: 1–3 working days
- Standard delivery: 2–5 working days
Delivery times may vary during peak seasons.
Yes, TimberLooms offers international shipping on selected items.
International customers are responsible for any customs duties, VAT, or import taxes required by their country.
If your order arrives damaged:
- Contact us within 48 hours
- Provide clear photos of the damage
- Keep original packaging
TimberLooms will arrange a replacement or refund in line with UK consumer protection laws.
Returns & Refunds – Wooden Décor UK
Yes. Under UK Consumer Contracts Regulations, you may return eligible items within 14 days of delivery.
Items must be:
- Unused
- In original condition
- Returned in secure packaging
Custom and personalised items are non-returnable unless faulty.
Return postage is the customer’s responsibility unless the item is faulty or incorrectly supplied.
Product Care & Maintenance
To keep your wooden décor looking its best:
- Avoid prolonged direct sunlight
- Keep away from damp environments
- Dust gently with a soft cloth
- Apply natural wood oil occasionally (if suitable)
Proper care ensures longevity and maintains the natural beauty of the wood.
Privacy & Website Security
Yes. The TimberLooms website uses secure encryption (SSL) to protect your personal information and payment details.
We never sell customer data and comply with UK GDPR regulations.
A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from. In other words, the researcher on it to provides options for you to choose.
A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from. In other words, the researcher on it to provides options for you to choose.
A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from. In other words, the researcher on it to provides options for you to choose.
A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from. In other words, the researcher on it to provides options for you to choose.
A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from. In other words, the researcher on it to provides options for you to choose.
A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from. In other words, the researcher on it to provides options for you to choose.
A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from. In other words, the researcher on it to provides options for you to choose.
A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from. In other words, the researcher on it to provides options for you to choose.
A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from. In other words, the researcher on it to provides options for you to choose.
A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from. In other words, the researcher on it to provides options for you to choose.
A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from. In other words, the researcher on it to provides options for you to choose.
A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from. In other words, the researcher on it to provides options for you to choose.
A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from. In other words, the researcher on it to provides options for you to choose.
A close-ended question is a type of survey question that restricts respondents to a set of answer-options to choose from. In other words, the researcher on it to provides options for you to choose.
In partnership with KAM Retail Ltd
Welcome to TimberLooms where imagination meets craftsmanship.
Born from a love for natural materials and timeless design, we bring a unique collection of hand-carved wooden décor and handmade treasures to homes across the UK. Since beginning our journey in 2025, our mission has been simple: celebrate creativity, support communities, and create beautifully crafted pieces that carry meaning, character, and soul.
Get In Touch
- +44 7491 254189
- Address - 249-251 Chesterton Rd, Cambridge CB4 1AS
- [email protected]
- Monday to Sunday – 8 AM to 8 PM
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